Showing posts with label TTC. Show all posts
Showing posts with label TTC. Show all posts

Thursday, November 20, 2014

RV's Streetcar Adventure!


I made two trips on the new streetcar, both were on Sundays when I expected the crowds to be less.


Trip 1: I boarded the streetcar at Spadina. I then headed southwards, disembarking at Spadina and Dundas. I re-boarded after two hours and went further to Union. From Union I took the subway home.

Highlights of my first trip: The main thing was that it all worked quite smoothly. The only difficult moments were: 1) disembarking from the streetcar on the ramp. I felt the incline was too steep. 2) I disembarked in the middle of traffic, which is what all passengers do. However able-bodied passengers are able to walk across the traffic signal when the lights favour them. In my wheelchair I found I had to wait 2 or 3 lights to get a break and feel safe enough to cross. The general speed to cross in a wheelchair is slower than on pavement, because of the embedded metal streetcar tracks. I should think that people in manual chairs will find it more difficult to cross the road in time.


Trip 2: I boarded the streetcar at Union heading northwards to Spadina. Halfway through the journey at Spadina and King, the streetcar developed problems and the driver announced that it was going out of service. We all had to disembark and he left in an empty streetcar. The able bodied passengers boarded the next streetcar and went on their way. I was the only person left waiting on the street. It was a cold Sunday evening, and a uniformed TTC employee informed me that no other accessible streetcars would come that way since it was getting late on a Sunday evening. He offered to ring up Wheel-Trans and get them to come and pick me up. I waited about 30 minutes, but no Wheel-Trans showed up. The TTC  employee then asked me to cross the road and go to the other side and wait for a return streetcar which was soon to arrive. After an hour after the first streetcar, the second streetcar came and I headed back to Union station.

Positive comments: On the first trip I disembarked at Chinatown which I had not seen in several years because of the lack of previous accessible routes. Since it was Sunday, the crowds were less and I was able to easily navigate the sidewalks and even managed to find a suitable restaurant which had accessible doors. I am hoping that more establishments will make themselves barrier-free as more streetcars become wheelchair accessible and more customers show up who need accessibility.

Negative comments: Getting stranded in the middle of traffic. Although the TTC employees did try their best, the whole process took longer than it should have. Therefore I do not think the streetcar is a suitable method of transportation for any person who has an appointment to keep, especially if you cannot simply take the next vehicle that comes along.


Also as I said earlier, a manual chair will present more issues than a powered wheelchair, especially for travel in winter using the streetcar. The internal controls are all geared to people who are sighted and any person with a visual impairment will find it difficult to disembark at a particular stop. Right now the TTC people are friendly and attentive and I hope this remains the case even when the new gen streetcar has become more common.

Monday, September 15, 2014

TTC 2014 Public Forum on Accessible Transit

Source: TheGridTO.com

UPDATE: We just returned from the forum. There were lots in attendance this evening with a wide variety of comments. Andy Byford spent an August day in a wheelchair to experience what it's like to commute and found areas such as narrow lane ways, inconsistent signage, subway platform gaps and general public awareness of those with accessible needs as opportunities for the TTC.

Most comments made during the public forum were related to the daily lives of the individuals that rely heavily on the TTC. There were some comments regarding the contracted taxi drivers, which makes up 60% of the Wheel-Trans fleet, and their service quality. I wonder if the taxi companies and TTC mandate the taxi drivers to go through AODA customer services training.

We also received some questions that we brought up during the 1-on-1 sessions with different TTC staff:

Q: What is being done about mid-block stop for new streetcars?
A: TTC will be coordinating with the City for curb cuts for mid-block stops.

Q: What is the progress of the Wheel-Trans cancellation policy?
A: Currently testing 4-hour cancellation, will likely be 6-8hrs. No timeline to when the testing would be completed and new cancellation policy in place.

Q: Why are some Wheeltrans buses empty and won’t pick a passenger up?
A: It depends on the route schedule of the driver and if they have space in their schedule they can call schedulers to check if they can pick up the additional passenger

Q: Why are elevators not accessible to those with limited upper body strength?
A: Must follow regulatory elevator guidelines, will need to bring up this to the appropriate persons in TTC as there’s opportunity with two new stations coming and with over 50% of existing stations that needs to be made accessible.

Overall the forum is an excellent opportunity for customers to voice their opinions good and bad to the team at TTC. There's definitely a growing number of seniors that require accessibility in the transit system and was well represented at the forum this evening. When the actions from the forum is released it will be shared here.

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Transit is without a doubt an integral part of enabling the lives of all. For those with accessible needs transit is incredibly important and without the appropriate infrastructure and culture in place, the system would not enable those that rely on it heavily.

This Wednesday, September 17, TTC will be hosting the 2014 Public Forum on Accessible Transit. This forum will give opportunity for the general public to provide suggestions and insights to improve the accessibility of public transit in Toronto.

We will be there covering the forum. If you have any questions you would like us to bring up, leave a comment below!

Some of the feedback that they've incorporated from the 2013 forum include:

  • Upgraded Wheel-Trans online booking system.
  • Customers can now input and manage their list of addresses, without calling in.
  • Hired seven new reservationists to reduce Wheel-Trans phone booking wait times.
  • Improved our Operating procedures:
    • Drivers required to check that the ramp functions before leaving the garage.
    • Drivers equipped to deploy the ramp manually if the automated system fails mid-route.
  • New information decals on all vehicles – installation in progress
  • Customer information campaign – coming this Fall.
  • Blue seats in Priority Seating areas – over next two years.
  • Lowered new subway trains by ½”.
  • Identified platform height issues at certain Line 1 stations (e.g. Eglinton).
    • TTC is working with ACAT to develop and test solutions to this issue.
  • Testing new signage at Bloor-Yonge, including improved elevator signage.
  • New signage to be rolled out across subway system.

Date and Location
Wednesday, September 17, 2014
Queen Elizabeth Exhibit Hall
Exhibition Place – 180 Princes’ Boulevard

One-on-One Discussions
6:00 p.m. to 7:00 p.m.
Take the opportunity to have a conversation with TTC Staff on your own.

Open Public Forum
7:00 p.m. to 9:00 p.m.

Topics
  • Discussion of previous Public Forum concerns and progress made.
  • Review of new service initiatives.
  • Opportunity for the community to voice concerns or suggestions for accessible transit improvement.